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IBF Intranets live - Part 1 Kellogs Intranet demo

Host Paul Millar from IBF

First up Kelloggs intranet manager Stuard Cochrane
4 years as intranet developer 3 years as intranet manager

4 Intranets - by global region

Stuart in charge of European intranet

5 Business partners / 4 Developers

4000 users

ASP.NET CMS
SQL Server Database

Wikis blogs forums - possibly delivered by SharePoint 2009

Intranet sits within IT

Strong HR and Corporate comms steering group




NoticeBoard - fast moving changes (15 notices / week)
corporate NoticeBoard - articles 1 or 2 / week, from Corporate comms
Hot Links - Key strategic initatives / strategies - so staff are aware of these ideas everyday
Products Promotions - three key initatives


European Vacancies - so that staff can recommend their associates faster than via recruiters, very tangible return on investment
K Values - our key corporate values

Went live 1.5 weeks ago
Will then survey via intranet

Some usability via IBF

SEARCH - Ashley
Position was to design and develop new search



Search wasn't on every page
Users didn't know what search box to use



Users found difficult to differentiate document type
Only title displayed so lots of pogoing
Owner meta data was missing

Drop down list for type of search, same headings as the old multiple search boxes


Used IBM suggested results layout and data
Results grouped by type


Educated users to enter key meta data

Implemented best bets options for key words

Stuart - key is user education

OLD AND NEW - Jenny
Job has been to come up with a new design "more interactive and personal"



Favourite Links - requested by users
300 users (of 4000) have taken this up in the past week and a half
Simple and easy to use

Key Links - managed by intranet team



Self service section - tasks users can do on their on



"Most used page" - travel and expenses page



EU Departments - access to business areas, static links, managed by Intranet team



Deaprtments France - Customisable section used by French users, in their own language, menu items are also in French


......

Currently four regional intranets are using different technologies so this is EU only

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Questions
Intranet authentication done by download from SAP to intranet, including logon id which is used by users to logon.

How do you communicate with users ? Email / Popups (sparsely) / Carosel forums

HR / Comms steering group - Intranet team responsible for style / technology content owners manage content

CMS - Episerver, modified for us

Looking to use sharepoint in 2009 to try to tie all four disparate regional intranets

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