DorjeM

Photo by hoyasmeg "Revolution doesn't happen when society adopts new tools, it happens when society adopts new behaviours" Clay Shirky www.usnowfilm.com The organisations we manage intranets within serve institutional societies. Delivering benefit to the organisations intranets serve requires that we as intranet managers provide the tools, that provide the opportunity for behaviours to change. The changed behaviour delivers benefit to the organisations we serve. How do you facilitate changes in behaviour by the members of your organisation ? Share you highs and lows.

Photo by MrHayata My recent post on intranet profiles elicited a comment from Adriana Beal of 2wtx consulting . Out of that I accepted her invitation to provide 2wtx's user centered design blog "It's Broken" with a guest post. Adriana originally asked me to talk about the difference a well designed intranet could make, having looked at "It's Broken" and taken a stab at the audience I wrote about closing the Intranet feedback loop . This is a topic that I've been wrestling with recently. Many of the requests that come across my desk have great planning, lofty goals and real organisational benefits but no feedback mechanism. No way to ensure, that if the solution isn't quite right, that the users of the system have some way of initiating improvements. Take search for example - I've done quite a lot of work trying to improve search by analysing the log files I've got our search engine to create. I've got best bets, I look at the top 50...

Today one of the people I follow on Twitter asked the following question. @ChristySeason Asking all #intranet tweeps: Does your company publish employees' titles on your employee directory/look up/phone book? In following Intranets Live I've been lucky enough to see some great intranets. As such I was able to reply to Christy with the following Nokia do Deloitte do (see the end of the post) Christy's question also prompted me to document my own intranet's profile page. The following image is from the view other's get of my profile. When I look at my profile I see every item that is recorded. I'll save you from that, another post perhaps, if you're interested. DorjeM PS a couple of Vendors I've been reminded of, thanks Crhis and Carolyn, also have screen shots of their profile pages on the web: ThoughtFarmer - intranet software - slideshow of screen shots and Intranet connections - software solution

I'm priviledged to have, and have had, exceptional friends and loved ones during my life. I've not always taken the opportunites presented, to let them know how I feel about them and how much I appreciate their support respect and love. Despite my father's sage advice to do just that. An autumn night... don't think your life, didn't matter Matsuo Basho

Serendipity Thanks to staff within my organisation (BR) and people like Chris Brogan , Cairo Walker and James Robertson the past couple of weeks have been very interesting for me because they've drawn togeather ideas I've been exposed to for a while. I think they've clicked. The following is the true story of how serendipity helped save elephants - believe me it does relate to social media within the firewall. “Moses lives in Africa, works for a large global organisation and is responsible for elephant human conflict resolution. Abraham lives in India, works for the same large global organisation and is also responsible for elephant human conflict resolution. Moses grew up in the African bush, where there is a kids story that a bee (rather than a mouse) can scare elephants. Moses noticed that those villages who kept beehives had less elephant conflict events than other villages, all other factors being equal. To test his theory he put beehives in those villages with the m...

Hi team, I'm putting the finishing touches on my materials for Managing and growing your intranet 2009, training I'm giving for BrightStar , to intranet professionals in Wellington New Zealand 8 - 9 May. I'm posting this now so that those who attend and would like to follow the conference can do so http://tinyurl.com/mangrow09may takes you to a google search for 'managing and growing your intranet' The hash tag for the event is # mangrow 09 if you want to follow or tweet on Twitter Use the same tag for any of your other favorite social services ;-) I'm citing my sources for the event using Delicious with the same tag And for those of you hanging out for the Intranets Live coverage for the past two months - don't worry I'm still juggling processing the screen shots, computer crashes et el . Big thanks go out to Chris Brogan for very timely tweets and sharing his thoughts on his blog. And on that note . . . ( ellipses thanks to @ jonthegeologist of ht...

HSBC UK's intranet is change personified. Natalie Bogos, with help from Gerry McGovern and his team at Customer Carewords, and some of her own team's great ideas is moving HSBC UK intranet to a task based model. HSBC UK's intranet is moving from thousands of new pages a week to content that serves the work staff do. Slides and a recording of the webinar are available from www.customercarewords.com This month Gerry McGovern and Natalie Bogos of HSBC UK provided the best Customer Carewords webinar that I've attended. No spin on Customer Carewords products or services, just a great case study of how to get a large organisation to change it's ways. A couple of things did strike me though - Gerry McGovern, or who ever prepares his slides really really needs the help of Garr Reynolds and www.presentationzen.com - at the very least join istockphoto.com and spend 20 or 30 pounds for some new images for tools / timber and a workman. Unfortunately the US changed to summertim...