HSBC UK's intranet is change personified. Natalie Bogos, with help from Gerry McGovern and his team at Customer Carewords, and some of her own team's great ideas is moving HSBC UK intranet to a task based model. HSBC UK's intranet is moving from thousands of new pages a week to content that serves the work staff do. Slides and a recording of the webinar are available from www.customercarewords.com This month Gerry McGovern and Natalie Bogos of HSBC UK provided the best Customer Carewords webinar that I've attended. No spin on Customer Carewords products or services, just a great case study of how to get a large organisation to change it's ways. A couple of things did strike me though - Gerry McGovern, or who ever prepares his slides really really needs the help of Garr Reynolds and www.presentationzen.com - at the very least join istockphoto.com and spend 20 or 30 pounds for some new images for tools / timber and a workman. Unfortunately the US changed to summertim
Helping intranet teams know more about the resources available to them.